Enterprise Customer Success Manager

Allegion Corp

Remote, Georgia, US
Base: $80,000-$115,000; bonus: yes (20% variable o...
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4+ years b2b saas customer success experience
Enterprise client management and account ownership
Proven track record of product adoption and retention
** Allegion Corp is seeking an Enterprise Customer Success Manager to join their remote team, focusing on enhancing customer experiences and driving product adoption. The ideal candidate will have strong B2B SaaS experience, particularly in customer success roles, and will play a crucial part in managing client relationships and implementing product strategies. **

Job Summary

  • The role involves serving as a trusted advisor to enterprise customers across North America to eliminate waiting times and improve customer journeys.
  • Candidates will collaborate closely with Sales, Support, Product, and Engineering teams to ensure seamless implementations and strategic growth.
  • The position offers unlimited paid time off, a 6% company match on 401K, and a culture recognized by the Gallup Exceptional Workplace Award.

Matching Summary

Match Score: 75

** Allegion Corp is seeking an Enterprise Customer Success Manager to join their remote team, focusing on enhancing customer experiences and driving product adoption. The ideal candidate will have strong B2B SaaS experience, particularly in customer success roles, and will play a crucial part in managing client relationships and implementing product strategies. **

Salary

Base: $80,000-$115,000; Bonus: Yes (20% variable OTE); Benefits: Unlimited PTO, 401K match, Health/Dental/Vision

Skills & Requirements

Must-have

  • 4+ years B2B SaaS Customer Success experience
  • Enterprise client management and account ownership
  • Proven track record of product adoption and retention
  • Strong communication with executives and technical teams
  • Experience in fast-paced scale-up environments

Nice-to-have

  • Familiarity with APIs and custom integrations
  • Experience with Intercom or Zendesk support platforms
  • Basic HTML and CSS coding skills
  • Ability to drive revenue expansion through tailored solutions
  • Proactive relationship building with cross-functional teams

Key Requirements

  • 4+ years in Customer Success role
  • Legal authorization to work in the United States
  • No visa sponsorship provided

Work Rights

Must be legally authorized to work in the US

Tailored Resume

Cover Letter