Technical Support Partner

John Lewis Partnership

Nottingham, United Kingdom
£28,400.00 - £34,400.00 annual; not specified; not...
Part-time, flexible hours
Technical support experience
High level of product knowledge
Troubleshoot product related issues
John Lewis Partnership is seeking a Technical Support Partner in Nottingham to provide exceptional technical assistance to customers regarding electrical products. The role demands strong communication skills and technical expertise, with a focus on troubleshooting and customer service, while offering flexible working hours and a commitment to employee satisfaction

Job Summary

  • You’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries.
  • In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour.
  • We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose.

Matching Summary

Match Score: 85

John Lewis Partnership is seeking a Technical Support Partner in Nottingham to provide exceptional technical assistance to customers regarding electrical products. The role demands strong communication skills and technical expertise, with a focus on troubleshooting and customer service, while offering flexible working hours and a commitment to employee satisfaction.

Salary

£28,400.00 - £34,400.00 Annual; Not specified; Not specified

Skills & Requirements

Must-have

  • Technical support experience
  • High level of product knowledge
  • Troubleshoot product related issues
  • Engage with 3rd party suppliers
  • Exceptional customer service

Nice-to-have

  • Customer facing retail environment experience
  • Show empathy with product issues
  • Support wider shop team tasks

Key Requirements

  • Technical support experience
  • High level of product knowledge
  • Good communication skills

Work Rights

Not specified

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