Mercedes Customer Support Advisor (kingston- Fulltime) 2026

Concentrix

Kingston, Jamaica
Customer service support
Routine problem resolution
Inbound call handling
The Customer Service Agent position interfaces with customers via inbound calls, providing customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • The Customer Service Agent position interfaces with customers via inbound calls, providing customer service support and resolution of routine problems regarding client's product or services.
  • Concentrix offers endless career opportunities, clear paths for career development, a competitive salary, inclusive perks and benefits, and opportunity for monthly performance incentives.
  • The company is looking for customer service experts with a passion for doing good for other people, who actively listen and troubleshoot to provide a great customer experience.

Matching Summary

The Customer Service Agent position interfaces with customers via inbound calls, providing customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • Customer service support
  • Routine problem resolution
  • Inbound call handling
  • Excellent communication skills
  • Attention to detail

Nice-to-have

  • Compassionate customer interactions
  • Genuine problem solving
  • Human touch approach
  • Passion for helping others
  • Team player mentality

Key Requirements

  • At least 3 CXC subjects
  • English Language and Mathematics
  • Ability to work any 8 hours shift
  • Clean criminal background
  • Strong computer navigation skills

Work Rights

Not specified

Tailored Resume

Cover Letter