The Customer Service team ensures a smooth customer journey from order placement to post-delivery care, providing day-to-day support to UK & EU stockists, agents, and sales teams
Job Summary
The Customer Service team ensures a smooth customer journey from order placement to post-delivery care, providing day-to-day support to UK & EU stockists, agents, and sales teams.
Responsibilities include processing orders, handling customer inquiries efficiently, managing outstanding orders, and liaising with other departments to ensure effective order processing.
The role requires a proactive, flexible, and positive approach to customer requests, with an emphasis on building and maintaining strong customer relationships and supporting sales opportunities.
Matching Summary
The Customer Service team ensures a smooth customer journey from order placement to post-delivery care, providing day-to-day support to UK & EU stockists, agents, and sales teams.
Skills & Requirements
Must-have
B2B customer service experience
Order processing and management
Customer relationship building
Handling customer requests via phone and email
Liaising with logistics and operations teams
Nice-to-have
Luxury brand experience
Proactive and flexible approach
Passion for brand values
Continuous improvement and learning
Critical thinking skills
Key Requirements
Minimum 2 years in a customer-facing role
Clear spoken and written communication
Proven customer service and relationship building
Good working knowledge of Microsoft Office
Excellent attention to detail
Highly organised with ability to manage priorities