Sme - Telephony & Reporting

Jones Lang Lasalle Ip Inc

Taguig, Philippines
**
Advanced ms office suite proficiency
Strong english verbal and written communication
Willingness to work shifting rotating schedules
** Jones Lang LaSalle (JLL) is seeking a Subject Matter Expert (SME) in Telephony & Reporting to manage and support telephony systems within their contact center services in Taguig, Philippines. The ideal candidate will possess strong technical skills, particularly in telephony systems and data reporting, while also being a strong communicator and team player. **

Job Summary

  • The team provides comprehensive contact center services to over 100 clients globally, specializing in facility management and support operations.
  • Key responsibilities include installing, configuring, and maintaining telephony systems such as PBX, VoIP, and unified communications platforms.
  • JLL is committed to hiring talented people and empowering them with resources to enhance their health, financial, and personal well-being.

Matching Summary

Match Score: 75

** Jones Lang LaSalle (JLL) is seeking a Subject Matter Expert (SME) in Telephony & Reporting to manage and support telephony systems within their contact center services in Taguig, Philippines. The ideal candidate will possess strong technical skills, particularly in telephony systems and data reporting, while also being a strong communicator and team player. **

Skills & Requirements

Must-have

  • Advanced MS Office Suite proficiency
  • Strong English verbal and written communication
  • Willingness to work shifting rotating schedules
  • Knowledge of telephony system structure
  • Experience with Genesys or similar platforms

Nice-to-have

  • SQL knowledge and reporting platforms
  • Experience supporting global region services
  • Critical thinking skills for business problems
  • Background in commercial real estate industry

Key Requirements

  • Bachelor's degree preferred
  • Excellent critical thinking skills
  • Not specified

Work Rights

Not specified

Tailored Resume

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