Vr - Sos Principal Ops Production Coordinator (onsite)

Capital One

Plano, TX, United States
Base: $56,800 - $64,800; bonus/equity: not specifi...
1d onsite
Legal account management
External law firm coordination
Process adherence and controls
Act as the primary point of contact for external law firms regarding active replevin cases and required documentation

Job Summary

  • Act as the primary point of contact for external law firms regarding active replevin cases and required documentation.
  • Maintain and upload accounts into the active and monetary trackers, leveraging the case management system to review law firm SLAs and account reviews.
  • Attend and document law firm check-ins to track and resolve internal and external escalations, providing support to ensure a seamless workflow.

Matching Summary

Act as the primary point of contact for external law firms regarding active replevin cases and required documentation.

Salary

Base: $56,800 - $64,800; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Legal account management
  • External law firm coordination
  • Process adherence and controls
  • Case management system utilization
  • Repossession Service Provider assignments

Nice-to-have

  • Adaptable in fast-paced environment
  • Sound judgment and analytics
  • Collaborative team player
  • Problem-solving complex situations

Key Requirements

  • High School Diploma, GED, or equivalent certification
  • At least 3 years of Customer Service or Call Center experience
  • At least 2 years experience in the Financial Industry
  • At least 1 year experience using Google Suite or Microsoft Office
  • Associate's Degree
  • At least 1 year of legal or compliance experience
  • At least 1 year of experience with Case Management
  • At least 1 year of QA experience
  • At least 3 years of experience in the Financial Services industry

Work Rights

Not specified

Tailored Resume

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