Customer Service Representative

EML

Parramatta, Australia
Hybrid (3 days remote after 3 months, based on performance)
Inbound and outbound calls
Claim administration duties
Assist worker and employer with claim process
EML is seeking a Customer Service Representative to join their team in Parramatta, Australia. The role involves providing support to injured workers and employers through the claims process, with an emphasis on empathy and effective communication. The position offers flexibility in work arrangements after an initial period and includes a range of employee benefits

Job Summary

  • As part of our diverse team based in Parramatta, you will help make a positive impact on someone’s life every day.
  • Your role will consist of; inbound and outbound calls with external stakeholder and claim administration duties.
  • EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other.

Matching Summary

Match Score: 85

EML is seeking a Customer Service Representative to join their team in Parramatta, Australia. The role involves providing support to injured workers and employers through the claims process, with an emphasis on empathy and effective communication. The position offers flexibility in work arrangements after an initial period and includes a range of employee benefits.

Skills & Requirements

Must-have

  • Inbound and outbound calls
  • Claim administration duties
  • Assist worker and employer with claim process
  • Case management
  • Manage telephone enquiries
  • Microsoft Office Suite proficiency

Nice-to-have

  • High level of empathy
  • Solution focused mindset
  • Embrace change with confidence
  • Learning and growing within the business

Key Requirements

  • Full time, permanent position
  • Work-from-home flexibility considered from month three
  • Must be legally authorized to work in Australia

Work Rights

Not specified

Tailored Resume

Cover Letter