Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
Customer relationship management
Product roadmap communication
Success plan development
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services

Job Summary

  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services.
  • CSMs work directly with customers to improve their overall user experience with Workday, acting as a hub connecting sales, implementation consultants, support, and product management.
  • This role offers significant autonomy and global career path opportunities, allowing you to shape AI utilization and drive business transformation at the forefront of AI innovation.

Matching Summary

Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services.

Skills & Requirements

Must-have

  • Customer relationship management
  • Product roadmap communication
  • Success plan development
  • Issue prioritization and resolution
  • Customer adoption support
  • Cross-functional team collaboration

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 5+ years customer-facing services experience
  • 1+ years project management experience
  • Business level Japanese communication
  • Ability to travel up to 30%
  • 50%+ in office presence in Tokyo or Osaka

Work Rights

Not specified

Tailored Resume

Cover Letter