As a Lead Customer Success Manager (CSM) at Energy Exemplar, you will play a pivotal role in shaping the post-sale experience for our most strategic customers
Job Summary
As a Lead Customer Success Manager (CSM) at Energy Exemplar, you will play a pivotal role in shaping the post-sale experience for our most strategic customers.
You will be responsible for a portfolio of key accounts, ensuring they achieve measurable success through their investment in Energy Exemplar’s technologies.
Contribute to the continuous improvement of the Customer Success function through mentoring, process enhancements, and cross-team collaboration.
Matching Summary
As a Lead Customer Success Manager (CSM) at Energy Exemplar, you will play a pivotal role in shaping the post-sale experience for our most strategic customers.
Skills & Requirements
Must-have
enterprise-level customers
strategic account plans
executive business reviews
customer health scores
renewal risks mitigation
customer adoption and retention
Nice-to-have
energy or utilities experience
simulation software knowledge
proactive value delivery
Key Requirements
Bachelor’s degree in Business, Strategy, Engineering, Communications, or related field
8+ years of experience in Customer Success or Account Management
Proven track record of driving customer adoption, retention, and expansion
Exceptional relationship-building skills with senior/executive stakeholders