Lead a Workday Applications Support team, hiring and retaining the best software support people now, and planning for future business needs
Job Summary
Lead a Workday Applications Support team, hiring and retaining the best software support people now, and planning for future business needs.
Act as the escalation manager for high impact customer issues, driving problems to resolution, and handling the communications within Workday and with the clients.
Our culture is rooted in integrity, empathy, and shared enthusiasm, and we offer flexible work schedules, empower you to follow your desired career path, and encourage work-life balance and wellbeing.
Matching Summary
Lead a Workday Applications Support team, hiring and retaining the best software support people now, and planning for future business needs.
Skills & Requirements
Must-have
Lead technical support team
Customer support engineering experience
Enterprise software applications support
Manage software engineering teams
Escalation management for customer issues
Monitor critical situations
Uphold data security policies
Nice-to-have
Creative approach and eager to learn
Support colleagues and have fun
Sun-drenched optimism and drive
Courageous collaborators
Empathy and shared enthusiasm
Key Requirements
4+ years leading a technical team
6+ years customer support engineering experience
Experience with enterprise software applications
Prior experience with HCM, Talent Acquisition, Learning
Prior experience with Knowledge-centered service (KCS)