Customer Relationship Representative

Doral Acura

Novi, MI, United States
Cr process management
Customer follow-up calls
Coaching team members
Lead CR process management at assigned stores by observing, installing, and training approved processes

Job Summary

  • Lead CR process management at assigned stores by observing, installing, and training approved processes.
  • Call sales customers to follow up on their experience and satisfaction with their vehicle.
  • Listen to incoming calls and coach team members on improving their customer communication skills.

Matching Summary

Lead CR process management at assigned stores by observing, installing, and training approved processes.

Skills & Requirements

Must-have

  • CR process management
  • customer follow-up calls
  • coaching team members
  • administering Employee Satisfaction Survey programs
  • drafting response letters
  • Performance Dashboard knowledge

Nice-to-have

  • drive to perform
  • excel and improve constantly
  • positive team environment
  • honest, simpler buying experience

Key Requirements

  • Available on Saturday

Work Rights

Not specified

Tailored Resume

Cover Letter