Sales Operative Support Analyst

Tigo Media

Not specified
Advanced excel proficiency required
Basic sql knowledge needed
Power bi reporting skills
Tigo Media is seeking a Sales Operative Support Analyst to enhance customer service quality through call evaluations, compliance checks, and operational error detection. The ideal candidate will possess strong analytical skills, advanced Excel proficiency, and foundational knowledge in SQL and Power BI

Job Summary

  • The role involves performing call listening and evaluations to verify script compliance and internal policies.
  • Candidates will analyze recurring complaints, particularly regarding incorrect billing and customer experience issues.
  • The position offers the opportunity to participate in challenging projects and bring innovative ideas to transform lives.

Matching Summary

Match Score: 85

Tigo Media is seeking a Sales Operative Support Analyst to enhance customer service quality through call evaluations, compliance checks, and operational error detection. The ideal candidate will possess strong analytical skills, advanced Excel proficiency, and foundational knowledge in SQL and Power BI.

Skills & Requirements

Must-have

  • Advanced Excel proficiency required
  • Basic SQL knowledge needed
  • Power BI reporting skills
  • Call listening and evaluation duties
  • Script compliance verification

Nice-to-have

  • Critical listening and objective analysis
  • Clear and assertive communication
  • Strong attention to detail
  • Time management and organization
  • Results-oriented mindset

Key Requirements

  • Degree in Business Administration
  • Advanced Excel skills
  • Basic SQL and Power BI knowledge

Work Rights

Not specified

Tailored Resume

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