Technical Support Senior Analyst - Evernorth - Remote

Cigna

United States Work At Home, United States
Base: 62,100 - 103,500 usd yearly; bonus/equity: e...
Fully remote
Automation of document source tools
Compliance with state and federal regulations
Technical support and training
Cigna is seeking a Technical Support Senior Analyst for a remote position, focusing on automating and maintaining the Document Source Tool (DST) that supports client policies and documentation. The role requires collaboration with regulatory teams, technical proficiency, and strong analytical skills to ensure compliance and efficiency in document processing

Job Summary

  • We’re hiring a Technical Support Senior Analyst to automate and maintain the Document Source Tool supporting client policies and customer booklets and certificates.
  • At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health including medical, vision, dental, and well-being programs starting day one.
  • Qualified applicants will be considered without regard to race, color, age, disability, sex, pregnancy, sexual orientation, gender identity, veteran status, religion, national origin, or other protected characteristics.

Matching Summary

Match Score: 85

Cigna is seeking a Technical Support Senior Analyst for a remote position, focusing on automating and maintaining the Document Source Tool (DST) that supports client policies and documentation. The role requires collaboration with regulatory teams, technical proficiency, and strong analytical skills to ensure compliance and efficiency in document processing.

Salary

Base: 62,100 - 103,500 USD yearly; Bonus/Equity: Eligible for annual bonus plan; Benefits: Medical, vision, dental, 401(k), life insurance, tuition reimbursement, paid time off

Skills & Requirements

Must-have

  • Automation of document source tools
  • Compliance with state and federal regulations
  • Technical support and training
  • Microsoft Office proficiency
  • Boolean logic tree development
  • User acceptance and system testing

Nice-to-have

  • Knowledge of health plan products and benefits
  • Basic logical coding concepts
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Organizational skills for multi-project tracking

Key Requirements

  • High school diploma or GED required
  • Bachelor’s degree preferred
  • Experience with DST System highly preferred
  • Strong understanding of healthcare industry terminology
  • Reliable broadband internet with minimum 10Mbps download/5Mbps upload

Work Rights

Not specified

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