Senior Analyst - Operations

MassMutual

Hyderabad, India
Financial services industry experience
Paperwork validation and processing
Customer service support
MassMutual values diversity and inclusion and empowers employees to reach their professional and personal goals

Job Summary

  • MassMutual values diversity and inclusion and empowers employees to reach their professional and personal goals.
  • The role involves validating paperwork for new and existing business, providing customer support, and resolving operational issues with a first time right approach.
  • MassMutual is a Great Place to Work® certified company and one of India's Best Workplaces in BFSI 2023, offering industry leading pay and benefits.

Matching Summary

MassMutual values diversity and inclusion and empowers employees to reach their professional and personal goals.

Skills & Requirements

Must-have

  • Financial services industry experience
  • Paperwork validation and processing
  • Customer service support
  • Back-office system data processing
  • Root cause problem solving
  • Shift work flexibility

Nice-to-have

  • Strong communication and documentation skills
  • Leadership traits
  • Passion for learning
  • Resilience and self-awareness
  • Process improvement mindset
  • Adaptability to fast-paced environment

Key Requirements

  • 1-3 years financial services experience
  • Knowledge of MS Excel, Word, PowerPoint
  • Non-registered fingerprint background check clearance
  • Understanding of FINRA/SEC rules preferred
  • Bachelor’s degree in commerce or finance preferred
  • Knowledge of brokerage and managed accounts
  • Ability to work flexible shifts including nights

Work Rights

Must pass non-registered fingerprint background check

Tailored Resume

Cover Letter