It Support Specialist

Search Leaders, LLC

Minneapolis, MN, United States
On-site
Provide frontline technical support
Manage and resolve helpdesk tickets
Administer user accounts and permissions
This role serves as the central hub for all internal IT operations, ensuring seamless technology performance while bridging end-users, infrastructure, and external service providers to maintain operational efficiency and security

Job Summary

  • This role serves as the central hub for all internal IT operations, ensuring seamless technology performance while bridging end-users, infrastructure, and external service providers to maintain operational efficiency and security.
  • Competitive salary plus a comprehensive benefits package including health coverage, retirement plans, and other company-sponsored perks.
  • Strong focus on employee development with on-the-job training and career growth in a positive company culture that values diversity and collaboration.

Matching Summary

This role serves as the central hub for all internal IT operations, ensuring seamless technology performance while bridging end-users, infrastructure, and external service providers to maintain operational efficiency and security.

Skills & Requirements

Must-have

  • Provide frontline technical support
  • Manage and resolve helpdesk tickets
  • Administer user accounts and permissions
  • Monitor network performance and systems
  • Maintain cybersecurity protocols

Nice-to-have

  • Experience with Managed Services Provider
  • Familiarity with engineering environments
  • Knowledge of cybersecurity best practices

Key Requirements

  • 3+ years of experience in IT support
  • Proficiency with Microsoft 365
  • Experience with Active Directory
  • Must qualify as a U.S. person

Work Rights

Must qualify as a U.S. person

Tailored Resume

Cover Letter