Airship is seeking an Emerging Accounts Manager to oversee the post-sales lifecycle for low ARR customers, focusing on onboarding, engagement, and renewals. The role emphasizes structured workflows and programmatic outreach to drive customer retention and potentially upsell opportunities
Job Summary
The role manages the full post-sales lifecycle for a high volume portfolio of customers with contract ARR under $50,000.
Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships through its no-code, AI-powered platform.
This role offers competitive medical, dental, and vision insurance options along with flexible time off and paid parental leave.
Matching Summary
Match Score: 85
Airship is seeking an Emerging Accounts Manager to oversee the post-sales lifecycle for low ARR customers, focusing on onboarding, engagement, and renewals. The role emphasizes structured workflows and programmatic outreach to drive customer retention and potentially upsell opportunities.
Salary
Base: $63,000-$70,000 USD per year; Bonus/Equity: OTE approximately $90,000-$100,000 USD including sales incentive plan and stock options; Benefits: Competitive medical, dental, vision, flexible time off, and remote work stipend
Skills & Requirements
Must-have
Experience in customer success or renewals
Comfort managing high volume portfolio
Ability to execute within defined processes
Strong organization and attention to detail
Experience working with CRM systems
Nice-to-have
Experience in scaled or pooled customer models
Familiarity with SaaS renewal workflows
Exposure to customer health scoring
Interest in growing into higher complexity roles
Key Requirements
Experience in customer success, renewals, account management, or SaaS support roles