Vice President, Concierge Security

Arctic Wolf

San Antonio, Texas, United States
Base: $218,000 to $326,000 usd annually; bonus/equ...
12+ years in cybersecurity or security operations
7+ years leading customer-facing teams
Expertise in soc operations and incident response
The role involves defining and executing a vision for a scalable, global concierge program that leverages AI and automation to improve customer value

Job Summary

  • The role involves defining and executing a vision for a scalable, global concierge program that leverages AI and automation to improve customer value.
  • Candidates must act as a trusted advisor to senior customer stakeholders including CISOs and CIOs while leading executive briefings and crisis communications.
  • Arctic Wolf offers a comprehensive benefits package including equity for all employees, flexible time off, and robust mental health services.

Matching Summary

The role involves defining and executing a vision for a scalable, global concierge program that leverages AI and automation to improve customer value.

Salary

Base: $218,000 to $326,000 USD annually; Bonus/Equity: Variable incentive compensation and new hire equity grants; Benefits: Comprehensive private benefits plan including medical, dental, disability, life, RRSP/401k match, and paid parental leave

Skills & Requirements

Must-have

  • 12+ years in cybersecurity or security operations
  • 7+ years leading customer-facing teams
  • Expertise in SOC operations and incident response
  • Experience with SIEM, SOAR, EDR/XDR tools
  • Ability to communicate technical concepts to executives

Nice-to-have

  • Experience implementing AI-driven support models
  • Familiarity with NIST, ISO 27001, and SOC2 frameworks
  • Track record of leveraging emerging technologies
  • MBA or cybersecurity certifications like CISSP/CISM
  • Collaborative culture fostering innovation

Key Requirements

  • 12+ years in cybersecurity or security operations
  • 7+ years leading customer-facing teams
  • Based near San Antonio TX, Eden Prairie MN, Pleasant Grove UT, or Waterloo ON
  • MBA or cybersecurity certifications (CISSP, CISM, GIAC) preferred

Work Rights

Not specified

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