Dynamics 365 customer service and omnichannel expertise
Customer insights data and journeys knowledge
AVIATEK SOLUTIONS PTE. LTD. is seeking a Solution Architect with extensive expertise in Microsoft Dynamics 365 Customer Engagement, particularly in Customer Service and integration with Azure and Power Platform. The role involves designing customer experience solutions, conducting workshops, and collaborating with sales teams to meet customer needs
Job Summary
The role involves designing modern digital customer experience solutions leveraging Microsoft Dynamics 365 and Azure technologies.
Candidates will collaborate with sales teams to craft compelling proposals and win strategic opportunities through technical presentations.
The position requires translating complex business requirements into high-level architectural recommendations for end-to-end CRM solutions.
Matching Summary
Match Score: 85
AVIATEK SOLUTIONS PTE. LTD. is seeking a Solution Architect with extensive expertise in Microsoft Dynamics 365 Customer Engagement, particularly in Customer Service and integration with Azure and Power Platform. The role involves designing customer experience solutions, conducting workshops, and collaborating with sales teams to meet customer needs.
Skills & Requirements
Must-have
7+ years Microsoft Dynamics 365 CE experience
Dynamics 365 Customer Service and Omnichannel expertise
Customer Insights Data and Journeys knowledge
Azure Communication Services and Logic Apps integration
Power Platform automation and bot development
REST API and ERP/CRM integration patterns
Nice-to-have
Experience with Genesys or Five9 contact centers
Azure Open AI and Copilot conversational experiences
Strong proposal crafting and sales support skills
Workshop facilitation and client presentation abilities