Cir Analyst, Tebg Th

3M

Philippines
Not specified
Thai language proficiency required
Credit and collections experience
Customer complaint resolution skills
3M is seeking a Cir Analyst for its Global Service Center in the Philippines, focusing on credit and collections, customer issue resolution, and complaints management. The ideal candidate will possess strong analytical skills and a collaborative approach, with proficiency in Thai and English, and at least two years of relevant experience

Job Summary

  • This role involves end-to-end Customer Issue Resolution activities including managing credit, collections, and customer complaints.
  • The successful candidate will analyze complaint details to determine root causes and coordinate with cross-functional teams for resolutions.
  • 3M offers a culture of innovation where employees are encouraged to explore, take risks, and apply their talents in bold ways.

Matching Summary

Match Score: 75

3M is seeking a Cir Analyst for its Global Service Center in the Philippines, focusing on credit and collections, customer issue resolution, and complaints management. The ideal candidate will possess strong analytical skills and a collaborative approach, with proficiency in Thai and English, and at least two years of relevant experience.

Skills & Requirements

Must-have

  • Thai language proficiency required
  • Credit and collections experience
  • Customer complaint resolution skills
  • Excel and Microsoft Office knowledge
  • Salesforce experience preferred

Nice-to-have

  • Strong interpersonal communication skills
  • Ability to handle ambiguity
  • Experience with cross-functional teams
  • Continuous improvement mindset
  • Training new employees capability

Key Requirements

  • Bachelor's degree required
  • Minimum 2 years in Customer Issue Resolution or Credit/Collection roles
  • High proficiency in Thai (reading, writing, speaking, listening)
  • Proficiency in English spoken and written

Work Rights

Not specified

Tailored Resume

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