Field Service Engineer-shanghai

Agilent Technologies

Shanghai, China
Fully remote
On-site customer support
Hardware software networking repair
Diagnose product performance problems
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions

Job Summary

  • Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

Matching Summary

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions.

Skills & Requirements

Must-have

  • on-site customer support
  • hardware software networking repair
  • diagnose product performance problems
  • preventive maintenance advising
  • technical issue escalation resource

Nice-to-have

  • internal technical training delivery
  • third-party product knowledge
  • customer calibration services

Key Requirements

  • 3+ years relevant experience
  • Bachelor's or Master's Degree or equivalent
  • Customer/vendor credentialing requirements

Work Rights

Not specified

Tailored Resume

Cover Letter