Internal Dispute Resolution Specialist

23

Wyong, Australia
**
Experience managing complex customer complaints
Strong analytical and problem-solving skills
Ability to conciliate and negotiate disputes
** ING is seeking an Internal Dispute Resolution Specialist to enhance customer experience by effectively managing complaints and resolving issues. The role requires strong analytical skills, excellent communication, and the ability to navigate complex customer interactions within a supportive and inclusive company culture. **

Job Summary

  • The role involves managing complaints from lodgement through closure while conducting detailed investigations and negotiating fair resolutions.
  • Employees will handle real-time inbound complaint calls aiming to resolve issues at first contact with empathetic service.
  • The position offers benefits including discounted health insurance, an additional rest day for wellbeing, and a volunteer IMPACT day.

Matching Summary

Match Score: 75

** ING is seeking an Internal Dispute Resolution Specialist to enhance customer experience by effectively managing complaints and resolving issues. The role requires strong analytical skills, excellent communication, and the ability to navigate complex customer interactions within a supportive and inclusive company culture. **

Skills & Requirements

Must-have

  • Experience managing complex customer complaints
  • Strong analytical and problem-solving skills
  • Ability to conciliate and negotiate disputes
  • Intermediate knowledge of retail banking products

Nice-to-have

  • Curious and proactive mindset
  • Energised by regulatory changes
  • Customer-centric approach
  • Commitment to continuous improvement

Key Requirements

  • Sound judgment in dispute resolution
  • Effective planning and organisational skills
  • Ability to prioritize competing deadlines

Work Rights

Not specified

Tailored Resume

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