Regional Senior Operations Manager - Workplace Technology Services

Dyson

Performance-related bonus scheme; competitive pens...
Not specified (potentially hybrid based on the nature of the role)
Global it service operations experience
Workplace technology and service desk expertise
End-user device hardware and software asset management
Dyson is seeking a Regional Senior Operations Manager for its Workplace Technology Services team, responsible for leading operational excellence and service delivery across multiple regions. The ideal candidate will have deep expertise in IT service management, a strong customer focus, and a proven track record in managing complex, global service environments

Job Summary

  • The role is responsible for delivering world-class employee technology experiences across IT Service Desk, collaboration platforms, and end-user computing services for Dyson's global workforce of approximately 15,500 users.
  • As a senior operational leader, the incumbent will act as a key escalation authority and deputy to the Head of Workplace Technology Services, ensuring service resilience and continuous improvement across Americas, UK, and EMEA regions.
  • Dyson offers competitive benefits including performance-related bonuses, private medical insurance, free on-site lunches, and access to an on-site sports centre and gym.

Matching Summary

Match Score: 85

Dyson is seeking a Regional Senior Operations Manager for its Workplace Technology Services team, responsible for leading operational excellence and service delivery across multiple regions. The ideal candidate will have deep expertise in IT service management, a strong customer focus, and a proven track record in managing complex, global service environments.

Salary

Performance-related bonus scheme; Competitive pension scheme; Discounts on Dyson machines and retail discounts

Skills & Requirements

Must-have

  • Global IT service operations experience
  • Workplace technology and service desk expertise
  • End-user device hardware and software asset management
  • ServiceNow platform proficiency
  • Strategic supplier and vendor management
  • ITIL v3/4 and ISO 27001 compliance knowledge

Nice-to-have

  • Customer-experience-first mindset
  • Ability to lead complex global teams
  • Strong stakeholder influence skills
  • Passion for continuous improvement
  • Comfort managing ambiguity under pressure

Key Requirements

  • Deep experience in global IT service operations
  • Proven track record in service transformation and automation
  • Experience leading major incidents and cross-functional challenges

Work Rights

Not specified

Tailored Resume

Cover Letter