The Salesforce Services Operations Systems & Tools Team seeks an experienced Analyst to support the systematic functionality of our Services organization tools
Job Summary
The Salesforce Services Operations Systems & Tools Team seeks an experienced Analyst to support the systematic functionality of our Services organization tools.
Responsibilities include acting as the primary resource for issues and production events, assisting with the incident response process, and collaborating extensively with Digital Technology partners and business stakeholders.
The ideal candidate thrives in a fast-paced support environment, is passionate about resolving complex technical issues, and acts as the technical and process expert for their business partner group.
Matching Summary
The Salesforce Services Operations Systems & Tools Team seeks an experienced Analyst to support the systematic functionality of our Services organization tools.
Skills & Requirements
Must-have
Salesforce platform experience
Support out-of-the-box and custom tools
Incident response process
Technical and process expert
Drive operational efficiency
Nice-to-have
Passionate about bettering business
Adaptable and innovative mindset
Eager to learn new concepts
Thrives in fast-paced environment
Key Requirements
Minimum of three years of hands-on experience with the Salesforce platform
Salesforce Admin and Advanced Admin Certifications are extremely beneficial
Experience with Certinia PS Cloud and Slack is strongly preferred
Fundamental understanding of cloud computing principles