Customer Experience Coe Lead

ING

Australia
**
Cx and nps strategy
Voice of the customer ecosystem
Customer-led design
** ING is seeking a Customer Experience CoE Lead to enhance customer-centric strategies and elevate customer experience across the organization. The role demands a strong leader with expertise in customer experience, capable of translating insights into actionable strategies while fostering a collaborative culture. **

Job Summary

  • At ING, we’re on a mission to become Australia’s most loved mobile bank — and that starts with delivering simple, seamless and meaningful experiences for our customers.
  • As the Customer Experience CoE Lead, you’ll be the driving force behind customer led thinking across ING Australia.
  • Discounted ING Health Insurance, An additional Rest Day to support your wellbeing, An IMPACT day to volunteer on approved sustainability activity.

Matching Summary

Match Score: 75

** ING is seeking a Customer Experience CoE Lead to enhance customer-centric strategies and elevate customer experience across the organization. The role demands a strong leader with expertise in customer experience, capable of translating insights into actionable strategies while fostering a collaborative culture. **

Skills & Requirements

Must-have

  • CX and NPS strategy
  • Voice of the Customer ecosystem
  • customer-led design
  • research frameworks and methodologies
  • customer centricity shaping culture

Nice-to-have

  • highly influential communicator
  • collaborative environment
  • uplifts capability of teams

Key Requirements

  • customer obsessed leader
  • Exceptional commercial judgement
  • Deep expertise in CX research
  • motivating, hands on people leader

Work Rights

Not specified

Tailored Resume

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