Swissôtel Living Jakarta Mega Kuningan seeks a Mandarin-speaking Guest Relation Officer to enhance guest satisfaction through personalized service. The role requires strong communication skills and a detail-oriented approach to building relationships with guests, particularly those in loyalty programs
Job Summary
This position enhances guest satisfaction and loyalty by providing personalized service and support throughout their stay.
The role focuses on building strong relationships with guests, particularly those enrolled in loyalty programs.
Mandarin language proficiency is mandatory to personally assist guest inquiries alongside Bahasa Indonesia and English.
Matching Summary
Match Score: 85
Swissôtel Living Jakarta Mega Kuningan seeks a Mandarin-speaking Guest Relation Officer to enhance guest satisfaction through personalized service. The role requires strong communication skills and a detail-oriented approach to building relationships with guests, particularly those in loyalty programs.
Skills & Requirements
Must-have
Mandarin speaking fluency required
Bahasa Indonesia and English fluency
Personalized guest service delivery
Loyalty program relationship building
Nice-to-have
Strong communication skills
Detail-oriented service approach
Team collaboration abilities
Self-motivated and energetic attitude
Professional grooming standards
Key Requirements
Fluency in Mandarin, Bahasa Indonesia, and English