Applications Support Senior Analyst – Assistant Vice President
Citi Handlowy
Pune, Maharashtra, India
Application support experience
Technical support documentation
Risk and impact assessment
Provides technical and business support for users of Citi Applications, including quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements
Job Summary
Provides technical and business support for users of Citi Applications, including quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements.
Maintains and supports applications and their operating environments, focusing on stability, quality, and functionality against service level expectations, including start of day checks and continuous monitoring.
Acts as an advisor or coach to new or lower level analysts, providing evaluative judgment based on analysis of factual information in complicated and unique situations.
Matching Summary
Provides technical and business support for users of Citi Applications, including quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements.
Skills & Requirements
Must-have
Application Support experience
technical support documentation
risk and impact assessment
application releases
technical and business support
Big Data technologies
Nice-to-have
coaching and training
diplomacy skills
influencing decisions
problem management tools
Key Requirements
5-8 years experience
Bachelor’s/University degree or equivalent experience