Base: $140,000 to $155,000; bonus: eligible per in...
Design complaint metric frameworks
Translate complaint patterns into narratives
Build regulatory compliance reports
This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement and regulatory adherence
Job Summary
This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement and regulatory adherence.
The position requires producing thematic analysis reports that translate complaint patterns into clear, actionable narratives for management decision-making.
AIG offers a comprehensive Total Rewards Program including health, wellbeing, financial security benefits, and professional development opportunities.
Matching Summary
This role owns the design and delivery of complaint metric reporting across countries and products to drive operational improvement and regulatory adherence.
Salary
Base: $140,000 to $155,000; Bonus: Eligible per incentive plan; Benefits: Comprehensive Total Rewards Program included
Skills & Requirements
Must-have
Design complaint metric frameworks
Translate complaint patterns into narratives
Build regulatory compliance reports
Track workforce capacity metrics
Conduct data quality analysis
Define data standards and field usage
Nice-to-have
Champion automation and dashboard tools
Harmonize reporting methodologies globally
Partner with senior leadership teams
Present complex findings to stakeholders
Key Requirements
Bachelor's degree in Business or Data Analytics
7+ years of reporting experience in operations or compliance
Strong understanding of complaints regulatory frameworks