Specialist Product Operations

Mastercard

Customer inquiry resolution
Product support for information services
Drive customer engagement and usage
The Specialist, Product Operations Client and Product Support, will be responsible for ensuring that all customer inquiries the Advisors Client and Product Support/CAPS Team receives are answered fully in a professional, timely manner that helps drive satisfaction and loyalty with MasterCard, Advisors and the products we support

Job Summary

  • The Specialist, Product Operations Client and Product Support, will be responsible for ensuring that all customer inquiries the Advisors Client and Product Support/CAPS Team receives are answered fully in a professional, timely manner that helps drive satisfaction and loyalty with MasterCard, Advisors and the products we support.
  • Ensure that problems of varying complexity are resolved to the customer’s satisfaction which may include interfacing with appropriate support/development personnel to achieve problem resolution.
  • Provide product support, to become a subject matter expert in a range of MasterCard products and solutions, and work with customers to resolve any issues tied to supported products.

Matching Summary

The Specialist, Product Operations Client and Product Support, will be responsible for ensuring that all customer inquiries the Advisors Client and Product Support/CAPS Team receives are answered fully in a professional, timely manner that helps drive satisfaction and loyalty with MasterCard, Advisors and the products we support.

Skills & Requirements

Must-have

  • Customer inquiry resolution
  • Product support for Information Services
  • Drive customer engagement and usage
  • Resolve complex problems
  • Provide operational and technical support
  • Subject matter expert in MasterCard products

Nice-to-have

  • Consultative flair
  • Cross-functional collaboration
  • Teamwork and collaboration
  • Fast-paced and ever-changing environment
  • Relationship management skills

Key Requirements

  • Bachelor’s degree or equivalent combination of education and experience
  • Strong problem solving skills
  • Product and/or account management experience
  • Experience in a customer service role or Technical Service Desk
  • Ability to work in a complex and changing environment

Work Rights

Not specified

Tailored Resume

Cover Letter