Senior Desktop Support Analyst

Harris Novum

York, Maine, United States
Base: $50,000 - $52,000; bonus/equity: not specifi...
Hybrid
Ms windows operating systems
Ms exchange
Ms office suite
The Senior Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team, responsible for assisting internal users experiencing problems with IS-supported software and hardware

Job Summary

  • The Senior Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team, responsible for assisting internal users experiencing problems with IS-supported software and hardware.
  • Your mission is to ensure the stability and performance of our desktop and laptop environments, resolving technical issues efficiently and effectively to empower our teams and support our business operations.
  • At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care.

Matching Summary

The Senior Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team, responsible for assisting internal users experiencing problems with IS-supported software and hardware.

Salary

Base: $50,000 - $52,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • MS Windows Operating Systems
  • MS Exchange
  • MS Office Suite
  • Citrix
  • Firewall/VPN Configuration
  • MS SQL Server
  • MS IIS

Nice-to-have

  • Excellent customer focus
  • Anticipate user needs
  • Work effectively under pressure
  • Manage deadlines
  • Passionate and gifted team

Key Requirements

  • 4-6 years of experience in desktop support
  • Bachelor of Arts or Science degree or relevant training/experience
  • On-Call rotation required for 24/7 operations
  • May require local travel

Work Rights

Not specified

Tailored Resume

Cover Letter