Senior Technical Account Manager - Rhel, Openshift / Ansible / Middleware / Openstack

Red Hat

Fully remote
5+ years of customer support experience
Expertise in red hat middleware products
Ability to manage enterprise customer relationships
As a Senior Technical Account Manager, you will serve as a trusted advisor to key strategic customers

Job Summary

  • As a Senior Technical Account Manager, you will serve as a trusted advisor to key strategic customers.
  • You will provide personalized support and mentorship while managing customer expectations during incidents.
  • The role involves collaboration with various teams to debug and resolve issues, contributing to a positive customer experience.

Matching Summary

As a Senior Technical Account Manager, you will serve as a trusted advisor to key strategic customers.

Skills & Requirements

Must-have

  • 5+ years of customer support experience
  • Expertise in Red Hat Middleware Products
  • Ability to manage enterprise customer relationships

Nice-to-have

  • Experience with cloud and Middleware solutions
  • Outstanding written and verbal communication skills
  • Aptitude to learn new technologies quickly

Key Requirements

  • 5+ years of experience in engineering or QA
  • Competent comprehension of enterprise architecture
  • Experience in a technical leadership role is a plus

Work Rights

Not specified

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