Salesforce Support Consultant (developer)

Merkle

Sofia, Bulgaria
Hybrid
Salesforce platform expertise
Apex, soql, lwc proficiency
Automation tools experience
This role sits within our Support team, assisting clients by troubleshooting issues, implementing solutions, and continuously improving their Salesforce environments

Job Summary

  • This role sits within our Support team, assisting clients by troubleshooting issues, implementing solutions, and continuously improving their Salesforce environments.
  • Work closely with sales teams to identify cross-practice opportunities and potential upsell solutions, while participating in internal and external Salesforce learning sessions.
  • We are strong advocates of work-life balance, so we provide all our staff with 25 days of paid leave and 3 fixed well-being days off annually.

Matching Summary

This role sits within our Support team, assisting clients by troubleshooting issues, implementing solutions, and continuously improving their Salesforce environments.

Skills & Requirements

Must-have

  • Salesforce platform expertise
  • Apex, SOQL, LWC proficiency
  • Automation tools experience
  • Salesforce APIs and integrations
  • Timely and professional ticket resolution
  • Proactive customer updates and documentation

Nice-to-have

  • AI and automation in support
  • DevOps and CI/CD pipelines
  • Collaborative team environment
  • Continuous improvement culture
  • People-centred approach to transformation

Key Requirements

  • 3-10 years Salesforce experience
  • Salesforce Administrator Certification
  • Platform Developer I Certification
  • Willingness to obtain certifications

Work Rights

Not specified

Tailored Resume

Cover Letter