Digital Customer Experience Specialist, Ecars

Electricity Supply Board

Dublin, Ireland
Base: €59,900 - €70,500 py; bonus/equity: not spec...
Hybrid (at least 2 days onsite)
End-to-end digital customer experience strategy
Digital journey design and optimisation
Website ownership and functional requirements
The Electricity Supply Board is seeking a Digital Customer Experience Specialist to enhance the digital customer journey for its public EV charging networks in Ireland. The role requires a blend of strategic thinking, technical expertise, and customer-centric skills to design seamless digital experiences and ensure operational excellence

Job Summary

  • Shape and execute the end-to-end digital customer experience strategy of ESB’s public EV charging networks across all touchpoints.
  • Develop and execute customer experience strategy aligned with business goals, identifying opportunities for innovation, automation, and differentiation.
  • Opportunity to lead Ireland’s transition to net zero carbon future with career development, mentoring, and training.

Matching Summary

Match Score: 85

The Electricity Supply Board is seeking a Digital Customer Experience Specialist to enhance the digital customer journey for its public EV charging networks in Ireland. The role requires a blend of strategic thinking, technical expertise, and customer-centric skills to design seamless digital experiences and ensure operational excellence.

Salary

Base: €59,900 - €70,500 per annum; Bonus/Equity: Not specified; Benefits: Generous Pension, Parental Leave, Well-being programmes

Skills & Requirements

Must-have

  • End-to-end digital customer experience strategy
  • Digital journey design and optimisation
  • Website ownership and functional requirements
  • Mobile app enhancement collaboration
  • Omnichannel consistency across platforms
  • Data-driven customer feedback analysis
  • Monitoring digital platform performance

Nice-to-have

  • Leveraging AI and personalization engines
  • Continuous improvement and redesign initiation
  • Strong values-based and inclusive culture
  • Commitment to diversity, equity, and inclusion

Key Requirements

  • At least 5 years’ experience in a customer experience/digital role
  • Bachelor’s degree in business, IT, marketing or related field
  • Proven track record delivering world class digital experiences
  • Comfortable with digital transformation initiatives
  • Strong troubleshooting skills and operational mindset
  • Strong analytical skills for data-driven decision making
  • Knowledge of EU consumer protection, accessibility, and data privacy regulations

Work Rights

Not specified

Tailored Resume

Cover Letter