Learning Systems & Solutions Analyst

Roche

Petaling Jaya, Malaysia
**
Learning management system support
Troubleshooting system issues
End-to-end ownership of resolution
** Roche is seeking a Learning Systems & Solutions Analyst in Petaling Jaya, Malaysia, to support system operations and enhance learning services. The role requires collaboration with global teams, troubleshooting system issues, and ensuring service delivery aligned with KPIs. **

Job Summary

  • At Roche you can show up as yourself, embraced for the unique qualities you bring.
  • Provide troubleshooting support and resolution for Business Learning Representatives and Global Learning Services as appropriate for system related issues (i.e. Cornerstone, ServiceNow).
  • Collaborate with peers within the region and globally to ensure the Global Learning Services network provides consistent and effective services to our customers.

Matching Summary

Match Score: 75

** Roche is seeking a Learning Systems & Solutions Analyst in Petaling Jaya, Malaysia, to support system operations and enhance learning services. The role requires collaboration with global teams, troubleshooting system issues, and ensuring service delivery aligned with KPIs. **

Skills & Requirements

Must-have

  • Learning Management System support
  • Troubleshooting system issues
  • End-to-end ownership of resolution
  • Regulatory compliance
  • Cross-functional collaboration

Nice-to-have

  • Customer centricity
  • Growth mindset
  • Cultural awareness
  • Ambiguous and multicultural environment

Key Requirements

  • 2+ years' experience as Learning Analyst or similar
  • Bachelor's degree or equivalent experience
  • Gathering and documenting end-user requirements
  • Developing and executing end-user training
  • Creating test cases and executing system testing
  • Fluent in English

Work Rights

Not specified

Tailored Resume

Cover Letter