Associate Tech Svc Desk

Unity of Roseburg

Fully remote
First line user support experience
Remote access tools proficiency
Hardware and software troubleshooting
The role involves performing routine support duties including guiding users through steps to restore functionality

Job Summary

  • The role involves performing routine support duties including guiding users through steps to restore functionality.
  • Employees must ensure tickets are managed to closure while keeping clients updated on status and progress.
  • Success requires learning and complying with Service Desk, desktop, peripheral, and security policies.

Matching Summary

The role involves performing routine support duties including guiding users through steps to restore functionality.

Skills & Requirements

Must-have

  • First line user support experience
  • Remote access tools proficiency
  • Hardware and software troubleshooting
  • Ticket management to closure

Nice-to-have

  • Contributes to knowledge base improvement
  • Supports special projects as assigned
  • Collaborates with resolver teams

Key Requirements

  • High School diploma or GED required
  • Less than 1 years' experience in area of responsibility

Work Rights

Not specified

Tailored Resume

Cover Letter