Program Management Sup Ii - Louisville, Ky. (hybrid)

HCM Portal (UPS)

Louisville, KY, US
Customer retention and growth
Differentiated customer experience
Client advocacy
Serve as the primary point of contact for complex Healthcare customers that use one or more of the UPS portfolio offerings

Job Summary

  • Serve as the primary point of contact for complex Healthcare customers that use one or more of the UPS portfolio offerings.
  • Support performance reliability and execution, promote customer retention and growth, and foster a differentiated customer experience with UPS.
  • Coordinate and deliver regular reporting, drive quantified value for our customers, and facilitate internal and external meetings.

Matching Summary

Serve as the primary point of contact for complex Healthcare customers that use one or more of the UPS portfolio offerings.

Skills & Requirements

Must-have

  • customer retention and growth
  • differentiated customer experience
  • client advocacy
  • critical issue resolution
  • risk mitigation
  • process improvement
  • value-added service

Nice-to-have

  • innovative possibilities
  • rewarding culture
  • talented teams
  • lead yourself or teams

Key Requirements

  • Bachelor’s degree or 5+ years of equivalent experience
  • Healthcare Logistics Distribution experience preferred
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S.

Work Rights

Must be a U.S. Citizen or National, lawfully admitted permanent resident, or authorized alien worker

Tailored Resume

Cover Letter