Unilever Food Solutions is seeking a Customer Experience Manager to drive customer engagement and operational efficiency by implementing technology and data-driven strategies. The ideal candidate will possess a strong background in customer experience, sales operations, and digital transformation, alongside an entrepreneurial mindset and a passion for food
Job Summary
The role is the Assit Manager of FS CX (Customer Experience), and the main objective is to build a future fit competitive advantage for the total CD function and operations, by continuously deploying tech/data at scale to improve customer experience and lower costs, while to drive the conversion.
Collaborate cross-functionally to design and implement a CXD strategy tailored for UFS ID. Ensure the strategy leverages data, automation, and personalization to drive customer engagement and deliver measurable business value, including revenue growth and improved conversion rates.
Introduce digital tools and training programs that enhance sales team productivity and effectiveness. Foster a culture of data literacy and digital fluency, enabling sales teams to better understand customer needs and tailor their approach.
Matching Summary
Match Score: 85
Unilever Food Solutions is seeking a Customer Experience Manager to drive customer engagement and operational efficiency by implementing technology and data-driven strategies. The ideal candidate will possess a strong background in customer experience, sales operations, and digital transformation, alongside an entrepreneurial mindset and a passion for food.
Skills & Requirements
Must-have
Deploying tech/data at scale
Improve customer experience
Drive conversion
Customer journey design
Technology implementation roadmap
Digital sales enablement
Nice-to-have
Food Lovers and Growth Hunters
Entrepreneurial mindset
Curious, impact-driven, and eager to learn
Whole Self to work
Key Requirements
5+ years of experience
Foodservice field sales and sales strategy & planning
Digital transformation in operation
Business strategy or transformation roles in B2B
Management consulting with tech-driven B2B clients