Customer Service & Communications Manager

Erickson Senior Living

West Houston, Texas, US
Base: $67,000 annually; bonus/equity: not specifie...
Onsite
Customer service management experience
Exceptional personalized service
Timely performance appraisals
Deliver timely solutions, build relationships with staff and residents, and ensure the team provides exceptional, personalized service and communication

Job Summary

  • Deliver timely solutions, build relationships with staff and residents, and ensure the team provides exceptional, personalized service and communication.
  • Partner with the Director in developing, tracking, and analyzing quality control measures and data to ensure that each department supervised, delivers quality service in an efficient manner.
  • Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options.

Matching Summary

Deliver timely solutions, build relationships with staff and residents, and ensure the team provides exceptional, personalized service and communication.

Salary

Base: $67,000 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, PTO, 401k match, education assistance

Skills & Requirements

Must-have

  • Customer service management experience
  • Exceptional personalized service
  • Timely performance appraisals
  • Resolution of resident complaints

Nice-to-have

  • Culture of diversity and inclusion
  • Growth opportunities
  • Work-life balance

Key Requirements

  • Minimum of 3 years' experience
  • Office experience required
  • Microsoft Office experience strongly preferred
  • Facilities management experience preferred
  • Service to seniors experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter