The Assistant Manager – Soft Services is responsible for overseeing soft services operations to ensure consistent service quality, client satisfaction, and operational excellence
Job Summary
The Assistant Manager – Soft Services is responsible for overseeing soft services operations to ensure consistent service quality, client satisfaction, and operational excellence.
Lead Facility Executives and support staff, conduct performance reviews, coaching, and training, and manage staffing, scheduling, and resource allocation.
JLL empowers you to shape a brighter way, combining world-class services, advisory, and technology for clients.
Matching Summary
The Assistant Manager – Soft Services is responsible for overseeing soft services operations to ensure consistent service quality, client satisfaction, and operational excellence.
Skills & Requirements
Must-have
soft services operations
vendor management
client satisfaction
operational excellence
team supervision
Nice-to-have
sustainability and green building practices
AI-powered candidate matching
continuous improvement culture
Key Requirements
Graduate degree in Hotel Management / Hospitality Management (mandatory)
Minimum 6+ years in soft services operations
Experience managing multiple service streams
Experience in large-scale client environments preferred