Customer Care Manager

Rentokil Initial Australia

Perth, Australia
On-site
Protecting existing portfolio
Resolving customer issues
Maintaining business services portfolio
Enhance the relationship between the Customer and Rentokil Initial for the key purpose of protecting the existing portfolio by identifying and dealing with any issues which may be detrimental to this relationship

Job Summary

  • Enhance the relationship between the Customer and Rentokil Initial for the key purpose of protecting the existing portfolio by identifying and dealing with any issues which may be detrimental to this relationship.
  • The key responsibilities for this position include: Forecast and track retention metrics, Resolve problems aligned to complaint resolution and customer in jeopardy procedures, Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
  • Benefits of being part of the Initial Hygiene team: A fully-maintained company vehicle including a fuel card and a mobile phone, Attractive opportunities to earn commissions, Comprehensive induction and training.

Matching Summary

Enhance the relationship between the Customer and Rentokil Initial for the key purpose of protecting the existing portfolio by identifying and dealing with any issues which may be detrimental to this relationship.

Skills & Requirements

Must-have

  • Protecting existing portfolio
  • Resolving customer issues
  • Maintaining business services portfolio
  • Identifying new business opportunities

Nice-to-have

  • Lead by example
  • Kick goals at every turn
  • Passionate and proud

Key Requirements

  • 3 years customer service experience
  • Service industry experience
  • Car Licence essential
  • Demonstrated experience in Account Management
  • Customer service issue resolution experience
  • Proven team achievements in customer service metrics

Work Rights

Not specified

Tailored Resume

Cover Letter