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AIG is seeking a UAE National to fill the role of Complaint Officer & Service Center Advisor in Dubai. This position involves handling customer complaints and inquiries while ensuring compliance with regulatory standards, with a focus on providing excellent customer service.
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Job Summary
The role provides extensive exposure in complaint handling while ensuring compliance with Central Bank of UAE requirements.
Employees are expected to service clients through multi-channel contact centers including calls and emails for various requests.
AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
Matching Summary
Match Score: 75
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AIG is seeking a UAE National to fill the role of Complaint Officer & Service Center Advisor in Dubai. This position involves handling customer complaints and inquiries while ensuring compliance with regulatory standards, with a focus on providing excellent customer service.
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Skills & Requirements
Must-have
UAE National citizenship required
Family book documentation needed
High school diploma minimum
Fluent in Arabic and English
Computer literacy with Windows apps
Nice-to-have
Experience with AIG systems like Salesforce
Quick learner with positive attitude
Hands-on experience with Gen6 or Freedom
Ability to work under pressure
Experience routing claim follow-up requests
Key Requirements
Must be a UAE National
Must possess a Family Book
Minimum high school diploma required
Must demonstrate excellent oral and written communication skills in Arabic and English