Service Dispatch Supervisor

Stanley Access Technologies

Canton, MA, USA
On-site
Direct service technicians remotely
Oversee productivity and efficiency
Meet region service goals
Stanley Access Technologies is seeking a Service Dispatch Supervisor in Canton, MA, responsible for overseeing service technicians, driving productivity, and enhancing customer satisfaction. The ideal candidate will possess strong leadership skills, business acumen, and the ability to thrive in a fast-paced environment

Job Summary

  • Direct, remotely, the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties.
  • Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, and visiting new and existing customers a must.
  • Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

Matching Summary

Match Score: 85

Stanley Access Technologies is seeking a Service Dispatch Supervisor in Canton, MA, responsible for overseeing service technicians, driving productivity, and enhancing customer satisfaction. The ideal candidate will possess strong leadership skills, business acumen, and the ability to thrive in a fast-paced environment.

Skills & Requirements

Must-have

  • Direct service technicians remotely
  • Oversee productivity and efficiency
  • Meet region service goals
  • Create ultimate customer service
  • Form high performing teams
  • Lead regional efforts
  • Audit incoming work orders

Nice-to-have

  • Drive productivity and efficiency
  • Customer satisfaction and revenue maximization
  • Profitable installation and maintenance
  • Process productivity enhancements
  • Talent sourcing, hiring, training, development
  • Model and foster company values

Key Requirements

  • Bachelor’s degree preferred
  • High School diploma required
  • Valid state driver’s license
  • Clean driving record
  • Ability to work nights and/or weekends
  • Proven track record of success
  • Ability to work in a fast paced, chaotic environment
  • Proven team builder and player
  • Strong business acumen
  • Demonstrated communication skills
  • Excellent team and interpersonal skills
  • Strong detail orientation
  • Strong computer skills
  • Prior field sales or field service experience
  • Prior experience with high involvement work teams

Work Rights

Legally authorized to be employed in the United States

Tailored Resume

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