Senior Support Engineer | Thousandeyes Federal

Cisco

Multiple Locations
Base: $158,200.00 to $200,700.00; bonus/equity: no...
Advanced troubleshooting skills
Expertise in security and networking
Experience with complex technical environments
This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues

Job Summary

  • This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues.
  • The position manages increasingly complex and integrated solutions, operating in a highly complex technical environment.
  • Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era.

Matching Summary

This role provides assistance to customers' technical support requests by applying technical expertise to conduct advanced troubleshooting and resolve issues.

Salary

Base: $158,200.00 to $200,700.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision insurance

Skills & Requirements

Must-have

  • Advanced troubleshooting skills
  • Expertise in Security and Networking
  • Experience with complex technical environments

Nice-to-have

  • Mentoring team members
  • Collaboration with engineering
  • Proactive engagement with customers

Key Requirements

  • Bachelors + 8 years of experience
  • Expert level certification expected
  • Masters + 6 years of experience

Work Rights

Not specified

Tailored Resume

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