The Consumer Intelligence team captures customer voice to inform business decisions through a comprehensive feedback listening program
Job Summary
The Consumer Intelligence team captures customer voice to inform business decisions through a comprehensive feedback listening program.
This role involves leading project delivery, managing tech infrastructure, supporting research, and stewarding documentation and processes.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.
Matching Summary
The Consumer Intelligence team captures customer voice to inform business decisions through a comprehensive feedback listening program.
Salary
McLean, VA: $96,500 - $110,100; Richmond, VA: $87,700 - $100,100; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits
Skills & Requirements
Must-have
Project delivery and execution
Tech infrastructure support
Customer feedback capture
Stakeholder expectation setting
Process documentation creation
Agile environment adaptability
Nice-to-have
Highly tuned emotional intelligence
Deep seated empathy for teams
Systems thinker approach
Proactive ownership mindset
Key Requirements
Bachelor’s degree or Military experience
At least two years’ experience in Process or Project Management
PMP, Lean, Agile or Six Sigma certification
Familiarity with SQL and Jira
Strong written and verbal communication skills
Work experience achieving results with complex projects