Client Relations Supervisor

Adroit Advanced Technologies, Inc.

Not specified; not specified; not specified
Oversee routing team operations
Manage client accounts and satisfaction
Train new employees on policies
The role involves overseeing the routing team by reviewing ride requests, adjusting errors, and de-escalating client issues

Job Summary

  • The role involves overseeing the routing team by reviewing ride requests, adjusting errors, and de-escalating client issues.
  • Candidates must actively engage with customers to ensure health and satisfaction while planning optimal weekly routing schedules.
  • The company is a mission-driven technology and logistics firm focused on transforming the future of student transportation.

Matching Summary

The role involves overseeing the routing team by reviewing ride requests, adjusting errors, and de-escalating client issues.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Oversee routing team operations
  • Manage client accounts and satisfaction
  • Train new employees on policies
  • Monitor Slack channels for issues
  • Coordinate weekly routing schedules

Nice-to-have

  • Collaborate with C-suites and engineering
  • Provide strategic input to address challenges
  • Passionate and mission-driven mindset
  • Detail-oriented professional communicator

Key Requirements

  • Organized and detail-oriented professional
  • Experience in customer service policies
  • Ability to train new employees

Work Rights

Not specified

Tailored Resume

Cover Letter