Production Support Client Specialist

FNZ Group

Not specified
Application support experience
Financial services technology background
Issue management within slas
FNZ Group is seeking a Production Support Client Specialist who will manage application support, ensuring high-quality service delivery and effective issue management for clients. The role demands strong analytical skills, a background in application support or financial services technology, and the ability to work collaboratively in a fast-paced environment

Job Summary

  • This role provides application support for FNZ business, managing issues from external and internal clients to meet KPIs and SLAs.
  • The specialist is responsible for day-to-day engagement with FNZ clients and collaborates closely with service managers to ensure high-quality service delivery.
  • Candidates must have previous experience in application support or financial services technology and possess the ability to learn quickly in a dynamic industry.

Matching Summary

Match Score: 85

FNZ Group is seeking a Production Support Client Specialist who will manage application support, ensuring high-quality service delivery and effective issue management for clients. The role demands strong analytical skills, a background in application support or financial services technology, and the ability to work collaboratively in a fast-paced environment.

Skills & Requirements

Must-have

  • Application support experience
  • Financial services technology background
  • Issue management within SLAs
  • Client escalation handling
  • On-call rota availability

Nice-to-have

  • Interest in financial markets
  • High-performance team environment
  • Innovative solution creation
  • Strong analytical thinking skills

Key Requirements

  • University degree qualified (2.1) or equivalent
  • Previous experience in application support
  • Experience in financial services technology

Work Rights

Not specified

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