Service Delivery Manager - Partner Relations

ATR (Airbus/Leonardo)

Bangalore Area, India
Partner relationship management
Service level agreements (slas)
Key performance indicators (kpis)
The goal is to make a significant and positive impact on how Airbus employees and partners work, collaborate, and share information

Job Summary

  • The goal is to make a significant and positive impact on how Airbus employees and partners work, collaborate, and share information.
  • You will be responsible for building, managing, and optimizing relationships with external partners and business, ensuring solutions meet high standards of security, reliability, and performance.
  • Airbus is committed to achieving workforce diversity and creating an inclusive working environment, welcoming all applications irrespective of background.

Matching Summary

The goal is to make a significant and positive impact on how Airbus employees and partners work, collaborate, and share information.

Skills & Requirements

Must-have

  • Partner relationship management
  • Service Level Agreements (SLAs)
  • Key Performance Indicators (KPIs)
  • Supplier risk management
  • ITIL understanding
  • Negotiation and influence skills

Nice-to-have

  • Curious minds and attention to detail
  • Passionate and eager to learn
  • Self-motivated and proactive
  • French language knowledge

Key Requirements

  • 6-8 years of IT experience
  • ITIL Expert/Intermediate certification
  • Bachelor/Master Degree in relevant field
  • Proven experience in a partner-facing role
  • Fair understanding of Extended Enterprise Solutions

Work Rights

Not specified

Tailored Resume

Cover Letter