The candidate will coordinate the application service desk team, ensuring effective, timely, and quality assistance for all users
Job Summary
The candidate will coordinate the application service desk team, ensuring effective, timely, and quality assistance for all users.
Key responsibilities include managing daily operations, monitoring SLAs and KPIs, and resolving complex issues in collaboration with vendors and technical teams.
Humanitas offers a 360° well-being program, work-life balance support, and professional development opportunities in a dynamic and technologically advanced environment.
Matching Summary
The candidate will coordinate the application service desk team, ensuring effective, timely, and quality assistance for all users.
Skills & Requirements
Must-have
Application support
ITIL processes
ServiceNow
HL7/FHIR integration
Data privacy and security
Nice-to-have
Leadership and team management
User training and documentation
Continuous improvement initiatives
Customer satisfaction focus
Key Requirements
3-5 years of experience in service desk or application support
Knowledge of healthcare applications
Experience with ITIL incident, problem, change management