Principal Engineer

ZENDESK PTY

Pune, India
Hybrid
Design and deliver large-scale systems
Influence cross-team architecture
Mentor senior engineers
We're establishing a world-class Research & Development centre in Pune and are hiring a Principal Software Engineer to lead technical direction for high-impact platform and product initiatives

Job Summary

  • We're establishing a world-class Research & Development centre in Pune and are hiring a Principal Software Engineer to lead technical direction for high-impact platform and product initiatives.
  • In this role you’ll design and deliver large-scale systems, influence cross-team architecture, and mentor senior engineers so Zendesk can scale reliably while embedding AI-enabled innovation into our customer experience.
  • Zendesk believes in offering our people a fulfilling and inclusive experience.

Matching Summary

We're establishing a world-class Research & Development centre in Pune and are hiring a Principal Software Engineer to lead technical direction for high-impact platform and product initiatives.

Skills & Requirements

Must-have

  • design and deliver large-scale systems
  • influence cross-team architecture
  • mentor senior engineers
  • AI-First mindset
  • improve reliability and resilience
  • advocate for scalable practices

Nice-to-have

  • product empathy and pragmatism
  • clear communicator and collaborator
  • AI/ML-driven features experience
  • microservices, containers, orchestration knowledge

Key Requirements

  • 10+ years professional software engineering experience
  • 4+ years senior technical leadership roles
  • strong software design and system architecture skills
  • proficiency in production languages and cloud platforms
  • experience with production monitoring and incident response

Work Rights

Not specified

Tailored Resume

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