Call Center Agent

AIG

Mexico City, Mexico
Customer needs assessment
Policy status inquiries
Claims assistance procedures
The Call Center Agent is responsible for providing immediate assistance, guiding and assessing customer needs regarding endorsement procedures, policy status, collections, renewals, reinstatements, online billing, claims follow-up, or any other type of assistance offered for our products

Job Summary

  • The Call Center Agent is responsible for providing immediate assistance, guiding and assessing customer needs regarding endorsement procedures, policy status, collections, renewals, reinstatements, online billing, claims follow-up, or any other type of assistance offered for our products.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
  • We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Matching Summary

The Call Center Agent is responsible for providing immediate assistance, guiding and assessing customer needs regarding endorsement procedures, policy status, collections, renewals, reinstatements, online billing, claims follow-up, or any other type of assistance offered for our products.

Skills & Requirements

Must-have

  • customer needs assessment
  • policy status inquiries
  • claims assistance procedures
  • online policy payments processing
  • policy renewal support
  • product benefits explanation

Nice-to-have

  • in-person collaboration culture
  • continuous learning and development
  • culture of inclusion and belonging

Key Requirements

  • Requires authorization to work in Mexico

Work Rights

Not specified

Tailored Resume

Cover Letter