Call Centre Customer Service Officer [East/ Central]

SEARCH AVENUE PRIVATE LIMITED

Singapore, SG
Handle inbound hotline calls professionally
Provide first-level technical support
Experience in contact centre environment
The role involves providing frontline customer support through phone and email enquiries

Job Summary

  • The role involves providing frontline customer support through phone and email enquiries.
  • Candidates will assist customers with basic troubleshooting and resolve service issues while delivering a positive experience.
  • The position requires active listening skills to understand customer concerns and gather feedback for service improvement.

Matching Summary

Match Score: 85

The role involves providing frontline customer support through phone and email enquiries.

Skills & Requirements

Must-have

  • Handle inbound hotline calls professionally
  • Provide first-level technical support
  • Experience in contact centre environment

Nice-to-have

  • Experience in healthcare industry
  • Comfortable with mobile applications
  • Ability to explain technical info simply

Key Requirements

  • Minimum GCE 'O' Level qualification or above
  • At least 1 year of contact centre experience
  • Familiarity with Singaporean English communication styles

Work Rights

Not specified

Tailored Resume

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